Customer Support Specialist

We’re remote first - Working remotely with Govchain makes it possible to be part of a growing tech company, without relocating. Do fulfilling work, make a real impact, and own your role from the comfort of your home.

What you'll be doing

• Spend majority of your time interacting with users on Intercom and occasionally by phone.
• Optimize our external documentation.
• Work closely with the team to improve our product offering and processes.
• Spend time analyzing our internal processes to help scale the support operations.
• Gain unique insights into the challenges thousands of entrepreneurs face when starting new companies.

What you should have

• Able to communicate quickly and clearly.
• Willing to engage with users and quickly grasp the issues they’re facing.
• Interested to learn about a quickly changing product and new subject matter (even if a little out of your depth).
• Able to deal with 50-180 realtime enquiries per day.
• Cool under pressure.
• Proud to maintain our excellent customer service.