Customer Support Specialist
Customer Support | Cape Town / Remote | Full-time |
We’re remote first - Working remotely with Govchain makes it possible to be part of a growing tech company, without relocating. Do fulfilling work, make a real impact, and own your role from the comfort of your home.
What you'll be doing
- Spend majority of your time interacting with users on Intercom and occasionally by phone.
- Optimize our external documentation.
- Work closely with the team to improve our product offering and processes.
- Spend time analyzing our internal processes to help scale the support operations.
- Gain unique insights into the challenges thousands of entrepreneurs face when starting new companies.
What you should have
- Able to communicate quickly and clearly.
- Willing to engage with users and quickly grasp the issues they’re facing.
- Interested to learn about a quickly changing product and new subject matter (even if a little out of your depth).
- Able to deal with 50-180 realtime enquiries per day.
- Cool under pressure.
- Proud to maintain our excellent customer service.